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A Coaching Story
March 28, 2023Situation: Sharon and her husband had been running a family-owned business for almost 20 years. Over the years, the business began failing. Having lost a major client, not being able to keep up with expensive technology, and competing with other larger companies who were able to produce faster...February 28, 2023Situation: Lenny was a new coaching client that had just been promoted to a new position, previously held by Brenda (A Coaching Story XII) who was also just promoted. This was going to be a real stretch from what he had been doing before – at a new location in a new state. Having worked with...January 31, 2023Situation: Brenda came to her new position as the leader of operations at a work site. Her predecessor, Mike, was being moved into a new position as a final step before his imminent retirement. This decision was made by their manager, Keith. Keith felt that it would be helpful to have Mike and...Coaching
April 8, 2025For years, when there was a need for a new leader, organizations looked to the best widget makers and promoted them. The thought process was that if you were technically good at your job, you could teach others to perform at the same level of productivity. For years, management consultants were...December 17, 2024In the expression, “I lost my head for a moment”, it’s possible that for that one brief moment, you stopped thinking rationally and instead are responding emotionally. These feelings may be of irritation, anxiety, or confusion, but soon you hopefully pop back into self-awareness. With my...April 4, 2023Isn’t life moving faster than ever? Don’t we see it in every part of our lives? Everyone around us is also moving a fast pace. Technology was supposed to make our lives easier. Phones ring. Emails interrupt us. Texts fly in. To slow down takes a major effort. In coaching it’s all about...Communication
April 15, 2025March 4, 2025We may forget that people working remotely actually existed before the pandemic. Having team members in different cities, countries and even continents was also common. One of the challenges is how we engage with each other, specifically those who are more introverted amongst us. Having...January 7, 2025In my field of Human Resource Development, I often feel that we have to defend the value of the most important skills that an individual needs to be effective in any organization, in any workplace. The adjective “soft” implies that these skills are not as relevant as other skills. Soft skills...More PostsConflict
June 18, 2024Harry Gordon Selfridge was an American businessman who moved to London to establish one of their finest department stores in the early 1900s, known as Selfridges & Co. and it is still in existence today. Harry was responsible for coining the phrase, “The customer is always right.” His intention...January 23, 2024Wow! This is a topic about which I could write several posts. We have boundaries in our personal lives and in our professional lives as well. When American pioneers first began going out West to settle in wide open spaces, they would often set up fences around their property. These fences would...August 8, 2023Today’s message is an excerpt from The Manager’s Conflict Resolution Handbook; Geller and Cottrell. Get all the facts and clearly identify the problem.Encourage people to challenge the status quo so that all different opinions are on the table from the outset.Do your best to see the positive in...More PostsCustomer Service
September 24, 2024Once on a vacation, we chose to have dinner in the restaurant of our upscale historical hotel....August 6, 2024July 23, 2024Perhaps you are "in sales". Even if it isn’t in our job titles, aren’t we selling something to...Diversity
April 22, 2025When buying a new car, if a salesperson shares a rehearsed spiel to make a sale, I get turned off. What would impress me is having someone listen to my needs and interests. Am I there to find a new car that has amazing new technology? Do I have colors picked out for the outside and the inside of...December 5, 2023The holiday season is a time of joy and celebration for many faiths. From November 1st to January 15th, there are approximately 29 holidays observed by 7 of the world's major religions. With such rich diversity, how can we be inclusive in our holiday greetings? I choose to wish people "Happy...July 5, 2022When interacting with others professionally or personally, consider, that like we do, they have their strengths and they have their areas of development. We all do! If we look at others with a sense of understanding rather than blame, we’d all be better off. If we think about it, is it that they...Expectations
February 4, 2025When my assistant’s young son occasionally comes with her to work in my home office, we sometimes have some small tasks for him to perform. He loves shredding most of all. When I show him a task – he’s proud to announce: “I’m on it!” How good is your do-to-say ratio? How do you present yourself...November 5, 2024A while back, it had been shared with me that there are three things that are truly a waste of our time and energy: Worry, Fear and Anger. Think about them and possibly how often you go to any of these emotions. It’s human to do so, but it’s probably in our best interest to move away from these...September 24, 2024Once on a vacation, we chose to have dinner in the restaurant of our upscale historical hotel. Even President Obama stayed there a while back and they actually named a dish after him and marked it on the menu and his suite of rooms with the presidential seal. Like many, with ice water, I...More PostsGoal Setting
October 8, 2024The Martian: Facing One Challenge at a Time If you haven’t seen the Oscar-nominated film starring Matt Damon, there’s a treat in store for you. The Martian (released on October 2, 2015) is based on a science fiction novel but much of what takes place seems to be scientifically possible;...June 4, 2024May 7, 2024During a trip to Eastern Iowa, we visited the area where American iconic painter, Grant Wood, grew up and lived. We also visited the grounds of the house in Eldon that would serve prominently in his most famous painting – American Gothic. This painting, like the Mona Lisa, is known worldwide and...More PostsMotivation
December 3, 2024In the past I’ve asked you to be kind to your loved ones, your coworkers, your neighbors, and strangers on the street. Today is different – I want you to be kind to someone who has generously opened their hearts to others: You! This week, your task is to relax and pamper yourself in whatever...November 5, 2024A while back, it had been shared with me that there are three things that are truly a waste of our time and energy: Worry, Fear and Anger. Think about them and possibly how often you go to any of these emotions. It’s human to do so, but it’s probably in our best interest to move away from these...March 5, 2024When we are young and just entering the workforce, we often have ideals and enthusiasm for how great things are going to be. After a while in our first, second, or perhaps fifth job, we begin to realize that things may not be just so because others don’t share our perspective. Quickly we can...More PostsNetworking
February 18, 2025Growing up, I was very fortunate to have a clear path knowing that after HS, I was going to attend college. As the child of two immigrants who came to the US for a better life and to avoid communism, there was never any doubt that I would be the first to go to college in my family. As I was...September 12, 2023Once when visiting family and friends in Illinois (outside of St. Louis), a cousin’s daughter shared that at her high school, they are all issued laptops on which to take notes in their classes. They also had all their textbooks loaded which was probably a positive thing. She shared that she...March 21, 2023A few years ago, a professional colleague approached me since she was in transition, having just lost her job. We were members of the same professional organization, but she was prohibited from attending on a regular basis by her supervisor who was also a member. So, she was turning to me for...Obstacles
December 3, 2024In the past I’ve asked you to be kind to your loved ones, your coworkers, your neighbors, and strangers on the street. Today is different – I want you to be kind to someone who has generously opened their hearts to others: You! This week, your task is to relax and pamper yourself in whatever...November 5, 2024A while back, it had been shared with me that there are three things that are truly a waste of our time and energy: Worry, Fear and Anger. Think about them and possibly how often you go to any of these emotions. It’s human to do so, but it’s probably in our best interest to move away from these...October 22, 2024More PostsSelf-Improvement
February 18, 2025Growing up, I was very fortunate to have a clear path knowing that after HS, I was going to attend college. As the child of two immigrants who came to the US for a better life and to avoid communism, there was never any doubt that I would be the first to go to college in my family. As I was...December 17, 2024In the expression, “I lost my head for a moment”, it’s possible that for that one brief moment, you stopped thinking rationally and instead are responding emotionally. These feelings may be of irritation, anxiety, or confusion, but soon you hopefully pop back into self-awareness. With my...December 3, 2024In the past I’ve asked you to be kind to your loved ones, your coworkers, your neighbors, and strangers on the street. Today is different – I want you to be kind to someone who has generously opened their hearts to others: You! This week, your task is to relax and pamper yourself in whatever...More PostsStress
December 3, 2024In the past I’ve asked you to be kind to your loved ones, your coworkers, your neighbors, and strangers on the street. Today is different – I want you to be kind to someone who has generously opened their hearts to others: You! This week, your task is to relax and pamper yourself in whatever...December 19, 2023In the world of Human Resources, we are constantly navigating the ever-evolving dynamics of the workplace. Amidst the hustle and bustle of daily operations, it's easy to lose sight of the bigger picture: the impact of our work on the lives and well-being of individuals. As we delve deeper into...July 11, 2023When sailing on a cruise, you are assigned a fob or a cruise card. When you check in, you are provided with this item. It has your name on it and a few other details but not your cabin room, for security. You use it to enter your cabin, leave/return to the ship at ports (your photo is linked so...More PostsTeam Work
April 15, 2025March 4, 2025We may forget that people working remotely actually existed before the pandemic. Having team members in different cities, countries and even continents was also common. One of the challenges is how we engage with each other, specifically those who are more introverted amongst us. Having...June 27, 2023Our culture tends to emphasize the contributions of the individual and while these should not be ignored, the efforts of the team as a group with the varying contributions are important, too. Sometimes, they are just as or even more important. We tend to idolize the one instead of the many; the...More PostsTime Management
March 18, 2025When you have remote workers who are no longer commuting to work every day, we can surely add more projects and tasks? After all, they are at home. They have an extra 1-2 hours per day which we are giving them by letting them work there. Sorry, but it does not quite work that way. It only adds...October 8, 2024The Martian: Facing One Challenge at a Time If you haven’t seen the Oscar-nominated film starring Matt Damon, there’s a treat in store for you. The Martian (released on October 2, 2015) is based on a science fiction novel but much of what takes place seems to be scientifically possible;...June 4, 2024More PostsWork Styles
April 22, 2025When buying a new car, if a salesperson shares a rehearsed spiel to make a sale, I get turned off. What would impress me is having someone listen to my needs and interests. Am I there to find a new car that has amazing new technology? Do I have colors picked out for the outside and the inside of...March 4, 2025We may forget that people working remotely actually existed before the pandemic. Having team members in different cities, countries and even continents was also common. One of the challenges is how we engage with each other, specifically those who are more introverted amongst us. Having...February 18, 2025Growing up, I was very fortunate to have a clear path knowing that after HS, I was going to attend college. As the child of two immigrants who came to the US for a better life and to avoid communism, there was never any doubt that I would be the first to go to college in my family. As I was...More Posts
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