TRAINING PROGRAMS -

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The foundation of success lies in understanding oneself and others, then adapting one's behavior to meet diverse needs. Get to know Everything DiSC®

Learning Objectives:

• Identify your own behavior style

• Maximize your own behavior strengths

• Increase your appreciation of all other styles

• Anticipate and minimize potential conflict situations

• Integrate the Platinum Rule

Our signature program now incorporates the Everything DiSC® Applications Suite. Whether improving working relationships, strengthening management skills, elevating leadership impact, or tackling conflict with a new mindset, this family of learning instruments delivers insights and strategies to meet the unique needs of your people and your organizational culture. Current applications continue to be based on the DiSC® Model and are available:

• Everything DiSC® Workplace – for connecting with colleagues at all levels

• Everything DiSC® Management – for supervisors connecting with direct reports in 1:1 relationships

• Everything DiSC® Work of Leaders – for influencers connecting with one-to-many with vision, alignment, and execution

• Everything DiSC® Sales – for relating to customers and prospects

• Everything DiSC® Productive Conflict – for more effectively engaging with others

• Everything DiSC® Agile EQ – for employing emotional intelligence (EQ) with greater flexibility

By combining the personalized insights of DiSC® with active emotional intelligence development, participants discover an agile approach to workplace interactions and learn to navigate outside their comfort zone, empowering them to meet the demands of any situations.

Participants would learn about the instinctive mindsets that shape their responses and interactions, recognize opportunities to stretch beyond what comes naturally to them, and gain actionable strategies to become more agile in their approach to social and emotional situations. The result is an emotionally intelligent workforce that can support your thriving agile culture.

Learning Objectives:

• Discovering your DiSC® style

• Understanding your EQ strenghts

• Recognizing your EQ potential

• Committing to customized strategies for building agility

• Integrate the Platinum Rule

When performance objectives are clear and attainable, linked to company and departmental goals, employees are empowered to achieve results-focused outcomes.

Responsibility + Accountability = Results

Learning Objectives:

• What is Performance Management?

• Why incorporate Performance Management into your organization?

• Who is involved in managing performance?

• How do we measure performance?

• What is an objective vs. a task?

• What are the rewards of a Performance Management program to an employee, a department, an organization?

Gallup research reveals that 96% of engaged employees trust management. Highly trusted workplaces enjoy 50% higher employee productivity, 106% more energy at work and 13% fewer sick days. Companies with high trust levels outperform companies with low trust levels by 186%.

Providing ongoing communication about employee performance is an essential in today’s workplace. This program is very interactive.

Learning Objectives:

• Describe the three forms of performance feedback – one positive and two corrective

• Experience providing all three forms in different practical work situations

Wanting to save yourself and your organization time and money? Shorter deadlines, competing priorities, endless meetings, interruptions and ever-greater expectations are just some of today's time challenges. We will explore these challenges so that you can manage your own time.

Learning Objectives:

• Develop your "Can Do" attitude

• Clearly establish goals by prioritizing and analyzing your time use

• Plan for effectiveness by scheduling, controlling interruptions and improving the use of all meeting time

• Mange the flow of paperwork and increase your delegation skills

• Conquer procrastination and develop "time teamwork"

As members of an organization interact internally and with clients and vendors, sexual harassment issues may exist. This training program will help individuals have a greater understanding of identifying, understanding, preventing, and reporting harassment behavior should it occur in the workplace.

Learning Objectives:

• Define Discrimination, Harassment, Sexual Harassment, Quid Pro Quo and Hostile Work Environment
• Explore myths about Sexual Harassment
• Review the latest harassment legislation
• Discuss scenarios that may or may not demonstrate Sexual Harassment

Two offerings: 1-hour training session for non-supervisory employees, 2-hour training session for supervisors at all levels. Meets requirements for all states where mandated by law. These are also available as self-paced online learning courses.

Distinguish the definition, the value, and the competencies necessary to implement this strategy in your Talent Acquisition.

Learning Objectives:

• Define behavioral interviewing
• Perform the activities of the behavioral interviewing process
• Conduct the steps in a behavioral interview
• Demonstrate the key skills for conducting an effective interview

Teams can reach their greatest potential by utilizing tools and strategies to produce the best results.

Learning Objectives:

• Describe the three elements of high performance for a team
• Identify key team characteristics that enhance project success
• Experience several resources available for building high performing team

Develop and actualize a 90-day communication plan for your team.

Learning Objectives:

• Create a plan to drive employee engagement
• Utilize a communication matrix to select the appropriate method for a particular topic and target audience
• Adapt an organizational message related to business results
• Communicate and organizational goal with meaning to a specific group of employees
• Identify guidelines for recognizing employee achievement

The dilemma of providing excellent customer service can sometimes be impacted by ethical decisions.

Learning Objectives:

• Explore the various influences on ethical decision making
• Describe common customer inquiries
• Apply four steps in defusing irate customer

Strengthening one’s ability to present information to others by exploring personal challenges and individual learning styles. An interactive workshop that incorporates theory and practice with constructive feedback.

Learning Objectives:

• Review challenges faced in making presentations to others
• Explore learning styles based on experience, process, organization, storing and retrieving information
• Key steps in developing an effective visual presentation

Meetings, are they really necessary? What can you do to make your meeting time more effective as the facilitator and as a participant?

Learning Objectives:

• Define what makes a meeting ineffective
• Explore the value of the committee system
• Discuss the need and components of an effective agenda
• Compare consensus vs. true consensus
• Experiment using a facilitative agenda

Helping employees learn how they personally respond to workforce diversity issues, and where they need to develop increased understanding. It is the foundation on which authentic communication, acceptance, teamwork and successful futures will be built.

Learning Objectives:

• Recognize the reality of individual uniqueness
• Identify your opinions and feelings about workforce diversity
• Increase both personal and workplace productivity
• Expand your appreciation of differences
• Identify potential areas of conflict, and gain insights to achieve positive resolution

This program focuses on individuals within a team or organization, whereas “Enabling Innovation Through Diversity” focuses on developing an organizational strategy.

Examine the value, potential barriers, and communication strategies for fostering inclusion in your diversity strategy.

Learning Objectives:

• Explain key concepts related to diversity in today’s workplace
• Describe the personal, organizational, and customer benefits for developing an inclusive environment
• Identify techniques for overcoming the principle obstacles
• Illuminate communication strategies that increase inclusion

This program focuses on developing an organizational strategy, whereas “Diversity: A Workplace Asset” focuses on individuals within a team or organization.

Certain employment expectations, such as salary, hours, and job duties are clearly understood by both employer and employee. Other expectations intimately linked to an individual's concept of work often times go unspoken or unacknowledged. By exploring these 10 work expectations, attitudes can be transformed.

• Recognition
• Autonomy
• Expression
• Career Growth
• Diversity
• Teamwork
• Structure
• Comfort
• Balance
• Stability
 

Learning Objectives:

• Explore 10 key expectations plus information on compensation expectations
• Discover which expectations are most important to YOU
• Learn how to communicate your expectations to others
• Get feedback on managing your expectations
• Improve your outlook and enhance your attitude toward work
• Enjoy the benefits of increased job satisfaction and improved performance

Good communication depends on more than effective speakers. You need effective listeners, too. Learn to listen with the clarity, focus and purpose that it takes for total and successful communication.

Learning Objectives:

• Discover your preferred listening approach
• Understand the focus, motivation, and behavioral indicators of the five listening approaches
• Appreciate the value of different listening approaches in various environments
• Develop effective listening strategies and create a personal environment

Leaders come in many varieties, ranging from charismatic visionaries to the unassuming team players who help their peers work together in accomplishing goals set by others. Most leaders display several leadership characteristics and these are explored in 12 dimensions of leadership.

Learning Objectives:

• Discover how you want to lead
• Learn what kinds of leaders you want to follow
• Determine the dimensions of leadership needed by your organization
• Gain insight into creating committed followers

Focusing on the interaction of stress, coping resources, and satisfaction in four life areas: Personal, Work, Couple, and Family.

Learning Objectives:

• Examine stress, coping resources, and satisfaction levels in four life areas
• Increase awareness of effective stress management techniques
• Create a plan for achieving individual goals
• Invest in oneself and incorporate positive change in one's life

Having trouble getting the team's project completed? Help team members do the right thing at the right time. Participants will discover how to work from each other's strength, value each contribution and achieve breakthrough performance.

Learning Objectives:

• Identify your own individual approach to teamwork
• Clarify roles and reinforce strengths of all team members
• Understand and encourage team innovation and problem solving
• Achieve high-performance team results through effective individual contributions