We may forget that people working remotely actually existed before the pandemic. Having team members in different cities, countries and even continents was also common. One of the challenges is how we engage with each other, specifically those who are more introverted amongst us.
Having facilitated in-person training for more than two decades, my classrooms always had a variety of participants. Some were less talkative, less likely to ask a question in a larger group but that did not mean that they were not engaged or learning, it was just their preference. In a virtual world, some have found ways to become even less visible, literally, by not sharing themselves on video and sometimes muting their audio as well.
So, what can you do to ensure that everyone is engaged? Consider setting ground rules at meetings that require both video and audio (although it can be muted when not speaking to avoid background noise or minimize interruptions from stronger personalities). If groups are small enough, consider asking open-ended questions and direct them to those who are quieter. And lastly, if groups are large, consider small discussion groups where the more introverted may feel more comfortable sharing.
“Create caring and robust connections between every employee and their work, customers, leaders, managers, and the organization to achieve results that matter to everyone in this sentence.” - David Zinger