We can probably all agree that conflict surfaces when there are different perspectives, different needs, different wants. Through healthy interaction, conflict can be a good thing. Where it goes sour is when people are steadfast in where they are; unwilling to see another’s point of view and respect another’s interests.
In the workplace, this unresolved conflict can lead to stress and possible burnout. The breakdown can lead to a lack of trust. It can affect one’s sleep, their engagement at work, and ultimately their productivity.
By talking through these situations with a trusted advisor, conflict resolution is possible. Speaking with someone who is adept at employee relations in HR, or a known supportive leader, or sometimes a coach external to your organization, you can gain insight into how to have a difficult conversation.
“Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth–or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents but to us and our willingness to face and work through them.” – Kenneth Cloke and Joan Goldsmith