· Time Management,Work Styles,Customer Service

Customer Service at a local medium-sized business in Southwest Florida was suffering because the owner couldn’t prioritize her important functions. Time Management is absolutely crucial to running a business. It is so easy to become overwhelmed by the daily events and lose sight of what is truly important. Stephen Covey has written several books to help people become more effective personally and professionally. In his seminal work, “The 7 Habits of Highly Effective People”, he addresses tasks as important and not important as well as urgent and not urgent in a matrix. Understanding his presented theory can help you to analyze how you spend your time on a daily basis allowing for changes to make you more effective.

You can spend your time managing crises rather than addressing the issues that are vital to your business or career. In another section, Covey discusses the transactional and the transformational aspects of your growth. People both within your organization as well as those serviced must serve as resources and not barriers to progress. As you face a new day, wouldn’t you better off starting it with a plan rather than going through it the same way you ran through the day before?

Fail to plan – plan to fail!

Learn to plan – plan to learn!

"Nearly all men can stand adversity,

but if you want to test a man’s character,

give him power." – Abraham Lincoln

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